Last updated 10 September 2026
Returns & Refunds
Marketing-grade draft — a solicitor must review before launch.
The guarantee
Complete the 90 days and if you haven't got 15 hours a week back, support continues free until you do.
Read that as it is written. It is not a money-back guarantee - it is a keep-going guarantee. If you have done the 90 days and the 15 hours a week are not there, you keep the calls and the support, free, until they are.
“Complete the 90 days” means you attended the calls or watched the replays with the work done, and you did the six steps in order. If you disappeared for two months, the guarantee does not apply. Full conditions are in the Terms & Conditions.
Refund window
The refund window that applies to your purchase is set out in writing at the point of sale, before you pay. Ask us and we will tell you what it is.
Most members buy through a business, so the automatic 14-day consumer cancellation right usually does not apply. If you are buying as a consumer rather than through a business, tell us and we will confirm your cancellation rights in writing before you pay.
What qualifies
- You are inside the refund window above.
- You have not downloaded the bulk of the library for your level.
- You have not used a 1:1 session, beyond the first onboarding call.
What does not
- Digital products you have already opened. Once a guide, spreadsheet or download has been accessed it cannot be handed back, so it is non-refundable.
- Coaching calls that have already happened.
- Access ended because the licence or community rules were broken - see the Terms & Conditions.
- Payment plans already part-paid, beyond the refund window.
How to ask for one
- Email us with “Refund request” in the subject line.
- Tell us the name you bought under, the date, and what you paid for.
- Say in a line or two what has not worked. We are not going to argue you out of it - but if it is something we can fix in a week, we would rather fix it.
contact.risedevelopmentco@gmail.com
Jordan answers these himself, on Tuesdays and Thursdays.
How long it takes
We will reply to a refund request within one working day and confirm the decision within five. Approved refunds go back through Stripe to the card or account you paid from. Stripe normally takes 5 to 10 working days to land the money, depending on your bank.
When a refund is issued, access to the platform, the community and the library ends on the same day.
Still stuck
Email us. Registered business: Rise Development Co Limited trading as Systems for Tradies, available from us by email on request.